Monday, October 11, 2010

Market Your Premium Food without Bursting its Bubble

Trends come and go. But when a trend goes bust, how can you keep your premium food sales up?

One recent trend is bacon, which took off in 2008. Since then, bacon has moved beyond breakfast and into every part of the menu, even drinks and dessert.

But according to the Wall Street Journal, the bacon backlash has begun:

Chef John Currence, owner of four restaurants in Oxford, Miss., adores bacon and proudly wears a pig tattoo on his arm. But even he says that the bacon craze has gone a bit far. Strike that: The man recently received a gift of bacon-flavored lip balm. It’s gone way too far.

“It’s like cussing,” Mr. Currence says of today’s over-use of bacon in restaurants. “It’s easy, it’s effective, it always gets a cocked eyebrow, but it just doesn’t belong in church.” Bacon is a staple of the Southern cuisine he specializes in, but it shouldn’t become a crutch—it’s facile and everything ends up tasting the same, Mr. Currence says – The Wall Street Journal

Food trends can be a food marketing boon, a way to promote new products or gain attention. Just be prepared that if you jump on a particular bandwagon, your audience might get much smaller once the trendinistas move to a new song. It doesn’t mean a core audience won’t still be there—check out this list of 40 years of food trends from the New York Times. After all, people still eat goat cheese, cilantro and kiwi fruit and drink California wines.

To keep going with our musical analogy, it’s like a popular song on the radio. When it’s played too much, people tire of hearing it. But come out with another song (or product) and you can build a loyal audience for your brand, not just a product. And people will eventually remember why they loved the original song in the first place—even if they don’t want to hear it all the time.

Personally, while I might not need a bacon-salt rimmed Bloody Mary, I’m sure going to keep bacon in my repertoire of foods I love.

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Tuesday, September 28, 2010

Marketing Your Premium Food with Foursquare

Location-based campaigns can be a creative way to market your premium food.

According to an article on Mashable, brands and marketers are expanding their use of Foursquare for creative location-based campaigns, by employing objects and pop culture products in lieu of real people to facilitate check-ins and challenges.

“Coke Australia is the latest to put their brand name product to work on Foursquare’s mobile gaming platform. The company has manufactured The Coke Machine Fairy to flit and fly around Sydney, leaving behind one winning Coke bottle in a Coke vending machine each day.” – Mashable

coke

The article states that Coke Australia’s decision to use Foursquare for this campaign demonstrates the startup’s ability to continue to attract big brand attention and provide more than just check-ins.

The Coke Fairy will be dropping hints and clues about its whereabouts on Foursquare and Twitter. According to the article, should you follow the clues, check in at the right venue and find the fairy’s Coke droppings, you can shout out on Foursquare about your big score and The Coke Machine Fairy will appear with gifts in tow. Winners will receive prizes ranging in value from flight vouchers to cooking classes.

Are you or your business on Foursquare? Have you successfully launched a campaign or promotion on Foursquare? We’d love to hear about it.

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Monday, August 23, 2010

Market Your Virtual Food to Social Users

In 2009, Internet users bought nearly $2.2 billion worth of virtual goods; experts forecast that number will increase to $6 billion by 2013. – eMarketer

 

Applications and social games that allow users to spend real-world money to enhance their online experience are the top earners in the virtual numbers game.

 

“Last year, social games, one of the most popular forms of social application, generated over $500 million in revenue — the majority of which came from social games on Facebook.” – Mashable

 

farmville

 

This growing trend of virtual shopping presents a huge opportunity for premium food marketers to repurpose their real-world product in an online world.

 

UK newspaper, The Guardian recently reported that Small Planet Foods, a subsidiary of General Foods, had introduced a new brand of organic blueberries that only exists in the virtual world where it is traded although the money needed to purchase them is quite real. The blueberries represent a “brand extension” of a real-world product which General Foods plans to use to establish a presence in FarmVille.

 

As consumers continue to spend more time engaging with social gaming tools, how can you integrate your food product into this virtual world? Is there an application or game that currently exists, such as Second Life or FarmVille, where you would like to create a presence? Or, would you create your own virtual world or game to engage customers? 

 

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Friday, August 13, 2010

Marketing Premium Food Comfort Overload

KFC got the food world buzzing with their outrageous Double Down Sandwich. Friendly’s tempts kiddie palates with the Mac & Cheese Quesadilla (with the option to add bacon or a hot dog). And now Denny’s joins the comfort food binge-fest with its Fried Cheese Sandwich.

 

dennys_friedcheesemelt_0810

 

For a mere $4, diners can enjoy a grilled cheese sandwich stuffed with fried mozzarella sticks complete with a side of French fries and marinara sauce, of course.

 

I’m all for taking the occasional comfort in food reminiscent of cozy childhood memories, but are we going too far?

 

It almost seems as if there’s some sort of contest to take comfort food to new heights (or lows) – Krispy Kreme hamburger, anyone? We can thank Paula Deen for that one.

 

Are we in so much need of comfort that plain ole’ comfort food just doesn’t cut it anymore?

 

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Friday, August 6, 2010

Ditch These Marketing Premium Food Trends?

Food trends tend to focus on the up-and-coming. We all want to know what consumers are going to clamor for next and be the first to provide it to them.

 

However, one bold writer for The Daily Beast is calling for an end to these still-hot trends:

 

Food Trucks: “As the mobile food market gets gourmet, its prices are skyrocketing past the $2 hot dog stands. And wouldn’t you prefer to eat that $7 banh mi pork sandwich or $9 Wagyu beef and broccoli at a proper table instead of standing on a street corner?”

 

There is something to be said for receiving sit-down service. However, much like fast food made a dining room out of our cars, the food truck provides diners with another alternative to enjoying their favorite foods.

 

Bacon: “Not since Elvis’ peanut butter, banana and bacon sandwich has there been such a craze for all things porcine. And while at first the enthusiasm of these bacon crusaders was contagious, sometimes it’s OK to make guacamole, or a Bloody Mary, sans pork.”

 

In a region where chocolate-covered bacon-on-a-stick is a highlight at our State Fair, I might have to tread lightly on this one. When used in moderation, bacon can add the perfect savory flavor to create a mouth-watering sweet and salty experience.

 

Truffle Oil: “Too many chefs have become heavy-handed with the infusion, using it more as a crutch than an accessory. The oil shouldn’t overpower the dish, which it ends up doing more often than not.”

 

I have to wonder if consumers would continue to gobble this lucrative product up if they knew it often wasn’t made from real truffles.

 

Cupcakes: “After witnessing them at every wedding, social function, and fashion show for the past two years we’re gagging at the sweetness. Are adults really waiting in line for a treat once reserved for fourth-grade birthday parties?”

 

Hmmm…the indulgence of cake wrapped neatly in a bite-sized package. I don’t see the issue with this one.

 

“Farm to Table”: “While this is one of the most admirable food trends to emerge recently, the term “farm to table” has lost all meaning as Sysco-loving chefs in the ‘burbs have co-opted the concept without really understanding it.”

 

I would have to agree that unless used properly, this term has the potential to lose all meaning (“organic,” anyone?), which is unfortunate because it represents a consumer desire to understand what it is they are eating.

 

Sliders: “Ultimately, this miniature menu innovation is a way for restaurateurs to charge more money for a cutesy dish versus serving a heftier, eight-ounce burger—and to leave diners wanting more.”

 

Like the cupcake, I see this as more of a trend toward smaller portion sizes. As long as ordering half a burger is not an option, sliders present an alternative for those diners who don’t wish to consume a full beef patty.

 

What do you think? Should we all get over these trends, or should the author get over her annoyance with them?

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Friday, July 2, 2010

Embrace Flavor to Market Premium Food

As food trends continue to evolve, so do consumers’ demand for flavor – and plenty of it. Premium food marketers may find success by tapping into the growing request for bold, daring flavor combinations.

 

According to The Wall Street Journal, the current flavor boom is a big change for a nation known for its mashed potatoes, chicken sticks, macaroni and cheese and other unadventurous fare. It’s a reversal that has been building since processed food first began to drown out regional cuisines during World War II, food historians say. Another contributing factor is the growing interest in ethnic cuisines. As the global stage continues to become smaller and more diverse, Americans are much more adventurous with their dining selections.

 

Some examples of food companies embracing the flavor explosion include:

 

  • Seasoning company McCormick & Co. Inc. says Americans now keep an average of 40 different spices, a figure that has grown roughly twice as fast in the past two decades as it did in the previous 30 years.

 

  • PepsiCo Inc.’s Frito-Lay brand recently introduced Doritos chip flavors labeled First-, Second- and Third-Degree Burn, made with jalapeno, buffalo and habanero flavors.

 

  • Gum-maker Wm. Wrigley Jr. Co. is using technologies such as the textured crystals it calls Micro-Bursts to deliver a more intense flavor as well as new sweeteners to make flavors last longer.

 

“Consumers expect more from a flavor. It’s kind of like moving from regular TV to high-def TV,” says Stephen Kalil, corporate executive research chef at Frito-Lay’s Culinary Innovation Center.

 

Do you think Americans’ need to spice things up will eventually result in a desensitization to natural flavors? Is there really too much of a good thing when it comes to flavorful foods?

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Thursday, June 17, 2010

Premium Food Marketers Win Social Media Race

Premium food brands are leading the way in social media marketing. In the first media measurement of its kind, Famecount.com recently announced that Starbucks is the most popular consumer brand in the social media world.

 

Food brands took six of the top ten spots in the consumer brand category:

 

1. Starbucks

2. Coca-Cola

3. Skittles

4. Whole Foods Market

5. Oreo  

6. RedBull

7. Zappos.com

8. JetBlue Airways

9. Dell

10. Woot!

 

To determine the leading consumer brands using social media, Famecount analyzed information from the top social media sites – Facebook, Twitter and YouTube. The only brand not using all three channels is Woot, which doesn’t have a YouTube presence.

 

In a press release, Daniel Dearlove, founder of Famecount.com, explained the importance of the study,

 

“This data is unique in that it gives us for the first time an accurate global ranking of the popularity of brands online. It is interesting to see established offline brands perform so strongly. This highlights the growing importance of social media in wider marketing campaigns, as well as the applicability of these channels to established brands, which may not have had a significant online presence previously. Social networks are helping them to tap into wider audiences and strengthen communications with existing consumers.”

 

While this information shows strong evidence that consumers are willing to claim loyalty to their favorite premium food brands, there is definitely a need for more statistical data about social media’s influence on brands. The Famecount study is a big step in the right direction and it will be interesting to see what evolves from this point on.

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Wednesday, June 9, 2010

Channeling Table Manners to Market Premium Food

We’re all familiar with the adage “Waste not, want not,” but has one Australian restaurateur gone too far?

 

Fed up with the waste left by diners, Chef Yukako Ichikawa of Wafu – a restaurant that offers “guilty free Japanese cuisine” in the suburbs of Sydney – has ordered her customers to eat everything on their plates or pay a penalty and be banned from her eatery. Conversely, diners who eat all the food they have ordered will receive a 30% discount.

 

Wafu’s website clearly defines the Chef’s expectations of her diners:

 

Eat-in Policy

First, read our policies and mission statement on our front door or on our website. If you agree to our terms (namely, not wasting food and sharing meals as if you would at home) we will gladly welcome you to Wafu.

 

Takeaway Policy

When using your own storage containers for takeaway food, we give you a 30% discount and stamp your Wafu card towards the reward of a $20 voucher to be used for anything in the store!

 

Using our containers incurs a $3 fee for EACH container used to package your meal. Trying to order takeaway without your own containers or plates may also result in refusal of service.

 

The restaurant has gained plenty of media coverage due to its odd (at least by American standards) dining requirements, and has received generally mixed reviews for the policies. Patrons who ranked the restaurant on Eatability typically either gave it high marks for the food or heavily criticized the service, claiming that diners who did not meet the policies were told to leave.

 

“[I] ate here ages ago and loved it, but when I came back, I have never been treated so rudely, by the senior staff. She said a few different things quickly about reading her Policy, which I was accepting of, fair enough, was her restaurant, but she was rude and got defensive when I asked for clarification and basically said we should go because we are not suitable customers/suitable for the restaurant.”

 

Are Ichikawa’s policies commendable or will her personal beliefs hinder the restaurant’s success?

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Monday, May 17, 2010

Should You Market Your Premium Food as Unhealthy?

Can premium food marketers benefit from swimming against the healthy tide? KFC thinks so. The company says it’s “pleased” with the attention its new Double Down Sandwich—featuring fried chicken as “bread”—has been getting, citing unprecedented response with young males, the primary target audience.

Rick Maynard, KFC spokesman, cited word of mouth that built from the test market outward, resulting in increased media attention, and more importantly, a record number of social media reviews and YouTube videos posted.

However, overall consumer perception of KFC may be suffering, as noted in an article from Nation’s Restaurant News:

Data from New York-based BrandIndex, which compiles consumer perception scores relating to hundreds of brands across several industries in the United States, revealed KFC may be giving back some gains from the positive buzz associated with last year’s launch of Kentucky Grilled Chicken.

Despite increased awareness for the brand during the Double Down’s ad campaign, KFC’s “buzz score,” which BrandIndex compiles from 5,000 daily consumer surveys by subtracting negative feedback from positive feedback, has declined steadily in the lead-up to the product’s debut. Among consumers 18 to 49 years old, KFC’s buzz score fell from 21.1 in mid-March to 11.5 on April 16, just days after its introduction, BrandIndex said.

Ted Marzilli, senior vice president for BrandIndex, called KFC’s strategy “high risk, with potential for high reward.”  It all depends on whether the product is seen as a way to treat yourself for eating well most of the time, or as another example of why quick service restaurants should be off the menu if you want to be healthy.

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Wednesday, May 12, 2010

Premium Food Marketing, Hold the Salt

Fat, sugar, carbs—they’ve all had a turn as the bad guy in American diets. Now, it’s salt. If you can tell a low-sodium story, now might be the time to do it.

The National Salt Reduction Initiative (NSRI)—a coalition of cities, states and health organization spearheaded by the New York City Health Department—is working to reduce Americans’ salt intake by 20% over five years.

NSRI has developed targets to guide company salt reductions in 62 categories of packaged food and 25 categories of restaurant food. The initiative includes voluntary two- and four-year targets for average salt levels in each category of food.

Heinz, Kraft Foods, Mars Food US, Starbucks Coffee Company, and Subway are among the first 16 companies to sign onto the initiative. Some companies have already made reductions; others announced plans to meet the reduced salt guidelines within a certain time period.

A report by the Institute of Medicine calls on the Food and Drug Administration to set maximum sodium levels for different foods. It has the support of a few key senators, who are planning hearings.

Others aren’t so sure. A recent Washington Post article quoted Lori Roman, president of the Salt Institute, a trade association, as saying the initiative was “not based on sound science.”

“The Italians eat about 40 percent more sodium than Americans, yet they have better cardiovascular health than Americans,” Roman said. “So it’s not the sodium. It’s an overall diet high in fruits and vegetables.”

Whether or not salt really is a bad guy, sodium levels in food are getting more scrutiny than ever before. How could you leverage a positive low-salt story, beyond packaging? Is there messaging in your advertising? On your website? Are you talking about low-sodium in your social media? Do your foodservice customers know that your product is low sodium? Are you helping them tell that story to their customers?

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